Returns, refunds, and how we handle them.
We want you to be happy with what you bought. This document explains exactly how returns work at INFLATA — the 30-day window, the process, the address, and your rights under the EU 14-day cooling-off period.
30-day return window from delivery. Items must be unused, with tags, and in original packaging, with proof of purchase. Contact info@inflata.eu first to receive the return instructions — returns sent without a request are not accepted. Return shipping is paid by the customer unless agreed otherwise. Refunds issued to original payment method within 10 business days of approval.
0130-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
02How to Start a Return
To start a return, you can contact us at info@inflata.eu. Please note that returns will need to be sent to the following address:
Campagneweg 22E, 4761RM, Zevenbergen
If your return is accepted, we’ll send you instructions on how and where to send your package. Return shipping costs are paid by the customer, unless we have agreed otherwise. If your item is defective or you received the wrong item, we cover the return costs. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@inflata.eu.
Items sent back without first requesting a return will not be accepted. Email info@inflata.eu to initiate your return and receive the return instructions. Return shipping is paid by the customer unless we agree otherwise; defective or wrong items are on us.
03Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
04Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
05European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
06Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If you cancel under the EU 14-day right of withdrawal, we refund you within 14 days of receiving your cancellation; we may wait to refund until we have received the item back. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@inflata.eu.
07Questions & Contact
If anything in this policy isn't clear, we'd rather answer a question than have you wonder. Write to info@inflata.eu or use our contact form.
Questions about this document?
Contact us