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Help Center · 42 Answers · Updated Apr 2026

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Shipping & Delivery

4 Answers
How long does EU shipping take?

1–3 working days to most EU countries (NL, BE, DE, LU: next-day; FR, AT, DK: 2 days; IT, ES, SE: 2–3 days). All orders ship from our Houten warehouse with fully-tracked carriers.

Do you ship outside the EU?

Yes — UK, Switzerland, Norway, Iceland are supported. Delivery takes 3–6 working days; customs and VAT are handled at checkout so there are no surprise fees on delivery.

How much does shipping cost?

Flat €4.95 inside the EU on orders under €50. Free above €50. UK/CH/NO: €12.95. Exact rate shown at checkout before payment.

Can I track my order?

Yes. The moment a label prints, tracking is emailed to the address you used at checkout. If it isn’t in your inbox within 24h of order confirmation, check spam — or write to info@inflata.eu with your order number.

Returns & Refunds

3 Answers
What’s your return window?

30 days from delivery for any reason. Items must be unused and in original packaging for a full refund. Read the full Refund Policy.

How do I start a return?

Email info@inflata.eu with your order number and reason. We’ll send a prepaid return label within one working day. Refunds land on your original payment method 3–5 working days after we receive the item.

Who pays for return shipping?

Defective or wrong item — we do, always. Change of mind — cost is deducted from refund (typically €4.95).

Pro S Pump

4 Answers
How many tires can I inflate on one charge?

8 standard road tires (700×25c, 0→90 PSI) on a full charge. Larger gravel/MTB tires reduce that to 5–6. Charging is 30 minutes via USB-C.

Which valves does the Pro S fit?

Presta and Schrader out of the box — no adapter swapping. A Dunlop/Woods adapter is included in the case for vintage and Dutch city bikes.

Is the Pro S accurate at low pressures?

Yes — ±1 PSI between 20 and 120 PSI, verified against calibrated gauges. The OLED reads in PSI, BAR, or kPa.

Does it work in cold weather?

Rated from −10 °C to +50 °C. Battery capacity drops ~15% below 0 °C (normal lithium behavior) but the pump still delivers full pressure.

Plugs Pro Kit

2 Answers
When does Plugs Pro ship?

Summer 2026. Join the notify list on the Plugs Pro page — early-access sign-ups ship first.

Is Plugs Pro tubeless-only?

It’s designed for tubeless tires (road, gravel, MTB). It won’t repair an inner tube — that’s still a patch-kit job.

Warranty & Repairs

2 Answers
What’s the warranty on the Pro S?

Two years from date of purchase, covering manufacturing defects and battery performance below 70% of rated capacity. Register your pump in your account for one-click claims.

My Pro S won’t charge — what now?

First, try a different USB-C cable — it’s the cause in roughly 9 of 10 cases. If that doesn’t solve it, write to info@inflata.eu with your order number; we’ll arrange a replacement or repair the same working day.

Retail & Wholesale

2 Answers
Can my shop stock INFLATA?

Yes — apply on our Become a Retailer page. Minimum opening order €400, free EU freight above €800, net-30 terms on approval.

Do you offer POS display units?

Yes — a branded counter display holding 6 Pro S units is available free with opening orders over €1,200. Larger floor displays on request.

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