Returns, refunds, and how we handle them.
We want you to be happy with what you bought. This document explains exactly how returns work at INFLATA — the 30-day window, the process, the address, and your rights under the EU 14-day cooling-off period.
30-day return window from delivery. Items must be unused, with tags, and in original packaging, with proof of purchase. Contact info@inflata.eu first to receive a return label — returns sent without a request are not accepted. Refunds issued to original payment method within 10 business days of approval.
01 30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
02 How to Start a Return
To start a return, you can contact us at info@inflata.eu. Please note that returns will need to be sent to the following address:
Campagneweg 22E, 4761RM, Zevenbergen
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@inflata.eu.
03 Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
04 Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
05 European Union 14-Day Cooling-Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
06 Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@inflata.eu.
07 Questions & Contact
If anything in this policy isn't clear, we'd rather answer a question than have you wonder. Write to info@inflata.eu or use our contact form.